Document Center / Hurricane Delta/Laura Information / Lake Charles, Louisisana

The boil water advisory issued by the City of Lake Charles Water Division for its service areas inside the City of Lake Charles has been lifted, effective immediately on Friday, October 16, 2020.

City Water Plants are once again powered by Entergy. Extensive flushing was performed and bacteriological samples taken from the affected areas and tested by the Louisiana Department of Health/Office of Public Health were negative for any contamination.

The Resident Resource Center at Henry Heights Recreation Center, 801 East School St., will re-open tomorrow, October 14. The Center will be open Wednesday through Saturday (October 14-17) this week and next Monday through Saturday (October 19-24) with the hours of 10 a.m. – 4 p.m. each day.

Last month Mayor Nic Hunter and the City of Lake Charles teamed up with Commissioner Jim Donelon and the Louisiana Department of Insurance to open the Center, allowing residents the opportunity to speak one-on-one with representatives from the Louisiana Department of Insurance’s (LDI) Office of Consumer Advocacy and Diversity.

Representatives from LDI are able able to help residents understand the terms of their insurance policies, provide insight on the claim filing and adjusting process, and more.

If a resident is unable make it in person to Henry Heights Recreation Center, this assistance is also available from LDI by calling 800-259-5300.

Due to State of Louisiana COVID-19 mandates, social distancing, mask wearing and capacity limitations will be enforced to ensure compliance with current statewide orders.

The City of Lake Charles provides the following update for today, Monday, October 12, 2020.

At today’s briefing from Calcasieu Parish Officials, the Calcasieu Parish Police Jury announced the lifting of the mandatory evacuation, effective at noon on Tuesday, October 13, 2020.

City Hall and Other City Services: City facilities, including City Hall and the Transit Center will remain closed on Tuesday, October 13 and Wednesday, October 14, 2020. City Hall and the Water Billing Office at the Transit Center will reopen to the public at 8 a.m. on Thursday, October 15.

Transit services will remain suspended until further notice and Recycling Centers as well as the roving Green Recycling Truck are also closed at this time.

All City recreation centers, the Lake Charles Civic Center, 1911 Historic City Hall, Central School, Mallard Cove and I-10 North Beach will remain closed until further notice.

Trash/Garbage Collection: The City of Lake Charles’ Solid Waste Division has resumed running it’s normal routes. This includes the pick-up of bagged lawn debris, such as leaves and grass.

Regarding spoiled goods, for the week of October 12- October 16 only, residents can call Public Works (491-1220) before 1 p.m., and a crew will be dispatched to pick up bagged spoiled goods that same afternoon or early the next morning. These bags must be placed in your City of Lake Charles trash receptacle and placed curbside.

If a residential trash receptacle was lost or damaged during the storm, residents can call 491-1220 to request a new one.

Water and Wastewater: All systems are back online at operational levels using generator power. A boil water advisory remains in effect until further notice.

Permitting: Employees with the City of Lake Charles Permitting Center are now processing permit applications through www.mypermitnow.org. Staff members are also available to answer questions by phone at 491-1294, 8 a.m. – 4:30 p.m., Monday through Friday.

The Louisiana Office of State Fire Marshal has also established temporary occupancy and damage repair procedures in order to expedite safe occupancy and rebuilding. More information on those procedures can be found here: http://sfm.dps.louisiana.gov/doc/press/pr_2020-52.pdf.

Debris Collection: Storm debris contractors will resume the collection of residential roadside debris on Monday, October 12. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Additionally, please do not place debris on or near fire hydrants.

Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Vegetative debris, such as tree limbs, should be separated from other construction and demolition debris. White goods, such as refrigerators and freezers, should also be emptied out and secured shut before being placed roadside separately from other debris piles. Debris removal contractors will not collect bagged household garbage. These items should be placed in a residential garbage can and placed roadside on your normal garbage collection day.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Traffic Safety: Power outages remain in areas throughout the City mean that some traffic signals are non-operational. These intersections should be treated as four-way stops and motorists should use extreme caution when travelling City roadways at this time. A parish-wide curfew remains in effect from 10 p.m. until 6 a.m.

Contacting the City of Lake Charles: The Mayor’s Action Line is once again operational. Residents may call 491-1346, Monday through Friday, between the hours of 8 a.m. and 4:30 p.m. to speak with City personnel. The Mayor’s Action Line email is operational and concerns can be emailed to mayorsactionline@cityoflc.us. You can also get the latest updates by checking our website, www.cityoflakecharles.com, or following us at www.facebook.com/LakeCharlesLouisiana.

The City of Lake Charles provides the following update for today, Saturday, October 10, 2020

City Hall and Other City Services: City facilities, including City Hall and the Transit Center will remain closed on Monday, October 12, 2020. All City recreation centers, the Lake Charles Civic Center, 1911 Historic City Hall, Central School, Mallard Cove and I-10 North Beach will remain closed.

Transit services will remain suspended until further notice and Recycling Centers as well as the roving Green Recycling Truck are also closed at this time.

Trash/Garbage Collection: The City of Lake Charles’ Solid Waste Division will resume running its normal household trash and garbage collection routes on Monday, October 12. This includes the pick-up of bagged lawn debris, such as leaves and grass.

If a residential trash receptacle was lost or damaged during the storm, residents can call 491-1220, beginning Monday, October 12, to request a new one.

Water and Wastewater: All systems are back online at operational levels using generator power. A boil water advisory remains in effect until further notice.

Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Traffic Safety: Widespread power outages mean traffic signals are non-operational throughout the City. These intersections should be treated as four-way stops and motorists should use extreme caution when travelling City roadways at this time. A parish-wide curfew remains in effect from 7 p.m. until 6 a.m.

Contacting the City of Lake Charles: The Mayor’s Action Line will once again be operational and accepting calls regarding pressing City issues on Monday, October 12. Residents may call 491-1346, Monday through Friday, between the hours of 8 a.m. and 4:30 p.m. to speak with City personnel. The Mayor’s Action Line email is operational and concerns can be emailed to mayorsactionline@cityoflc.us. You can also get the latest updates by checking our website, www.cityoflakecharles.com, or following us at www.facebook.com/LakeCharlesLouisiana.

The City of Lake Charles provides the following update for Friday, October 9, ahead of Hurricane Delta’s landfall.

Water:

The City of Lake Charles Water Division is issuing a precautionary boil water advisory, effective at noon today, Friday, October 9.

The City of Lake Charles will notify the public, via news release, once the boil advisory has been rescinded.

This is purely precautionary as personnel continue to prepare the system for anticipated high winds.

It is recommended that all consumers disinfect their water before consuming it, including making ice, brushing teeth, using it for food preparation or rinsing foods by boiling the water for one full minute in a clean container. The recommended one minute starts after the water has been brought to a rolling boil. The advisory does not affect showering or bathing.

Curfew:

There is currently a parish-wide, 7 p.m. – 6 a.m., curfew in effect until further notice.

Traffic Safety:

Motorists are asked to use extreme caution and avoid being on the roadways if possible. As winds increase, the possibly of debris entering the roadway also increases and high winds may also cause downed power lines, causing additional road hazards. Persistent rainfall could also potentially lead to flash flooding.

Keeping Track of City Updates:

Receive the latest updates by checking our website, www.cityoflakecharles.com, or following us at www.facebook.com/LakeCharlesLouisiana

The Calcasieu Parish Police Jury has declared a mandatory evacuation as of 5 p.m., today, October 7, ahead of Hurricane Delta.

The City of Lake Charles Transit System will be operating today, Wednesday, October 7, from now until 10 p.m., and tomorrow, Thursday, October 8, from 6 a.m. to 6 p.m., to transport citizens wishing to evacuate. Citizens wishing to take advantage of this service should go to any City of Lake Charles bus stop during the times listed above. Social distancing and mask wearing is being enforced on the buses.

Buses will transport citizens to Burton Coliseum and upon arrival at this site, will be placed on a bus provided by the State of Louisiana and transported to either a shelter in Alexandria and/or other safe location administered by the State.

Citizens wishing to evacuate by this means, but who do not need transportation to Burton Coliseum, can drive their own vehicle to the complex as well.

Local officials will keep track of where citizens are transported.

Utilization of this service is highly encouraged for citizens wishing to evacuate but who may not have the means to do so.

For the latest updates on City services, visit www.cityoflakecharles.com or www.facebook.com/LakeCharlesLouisiana.

The City of Lake Charles continues to monitor and make preparations for Hurricane Delta. As a result, all City facilities, including City Hall and the Transit Center, will be closed on Thursday, October 8 and Friday, October 9. All City recreation facilities, the Lake Charles Civic Center, 1911 Historic City Hall, Central School and I-10 North Beach remain closed.

Public safety and other essential personnel will continue to operate as long as it is safe to do so and will resume operations as conditions allow.

Trash and garbage collection will not take place on Thursday or Friday and residents are asked to secure their receptacles in a safe location.

Hurricane Laura debris removal operations will continue as long as weather conditions permit. Once conditions improve, and it is safe to do so, crews will resume these activities.

Residents are asked, where safe or feasible to do so, to secure any loose objects and to clear any debris, where safety and reason allow, from drainage catch basins and/or ditches.

Motorists are urged to use extreme caution on the roadways as wind speeds increase and the potential for debris entering the roadway becomes possible.

For the latest updates on City services, visit www.cityoflakecharles.com or www.facebook.com/LakeCharlesLouisiana.

The City of Lake Charles provides the following update for today, Monday, September 28, 2020.

New for Today:

Resident Resource Center: The City of Lake Charles has teamed up with the Louisiana Department of Insurance (LDI) to open a Resident Resource Center. The Center, located at Henry Heights Recreation Center (801 East School St.), is open Monday – Friday this week from 10 a.m. to 4 p.m.

Representatives from the LDI Office of Consumer Advocacy and Diversity are on hand to help residents understand the terms of their insurance policies, provide insight on the claim filing and adjusting process, and more.

Trash/Garbage Collection: As debris collection efforts continue, the City of Lake Charles is Solid Waste Division is running its normal household trash and garbage collection routes. This includes the pick-up of bagged lawn debris, such as leaves and grass, and spoiled foods. With the City trucks back running their normal routes, the three drop off locations for spoiled foods, established in the immediate aftermath of Hurricane Laura, are now closed.

If a residential trash receptacle was lost or damaged during the storm, residents can call 491-1346 to request a new one. Also, if a resident’s garbage is not collected on their scheduled day, they should call 491-1346.

In Case You Missed It:

City Hall and Other City Services: Lake Charles City Hall is now open with normal business hours, from 8 a.m. to 4:30 pm. Some services remain limited as clean-up and recovery operations continue.

Transit services will remain suspended until further notice and Recycling Centers as well as the roving Green Recycling Truck are also closed at this time.

City of Lake Charles Recreation Facilities, including City parks, playgrounds, recreation centers and the I-10 North Beach, are closed to the public as damage assessments are still underway.

Mallard Cove Golf Course, 1911 Historic City Hall, Central School, the Lake Charles Civic Center and the Public Works Administration Building also remain closed.

The Water Billing Office is open in a temporary location inside the City of Lake Charles Transit Building located at 1155 Ryan Street. The hours of operation will be 8 a.m. to 4:30 p.m.

The payment kiosk will remain located at 326 Pujo Street as well as the overnight drop box. Online bill payment for water service is available at www.cityoflakecharles.com and payments can also be mailed to P.O. Box 1727, Lake Charles, LA 70602. Automatic phone payments can be made by calling (877) 396-3915. Questions regarding water billing can be directed to 491-1307. Late fees are not being assessed at this time.

The Lake Charles Police Annex, where police reports are typically obtained from, was heavily damaged by Hurricane Laura, and remains closed until further notice. All requests for reports should be directed to Lake Charles Police Headquarters by calling 491-1311.

Debris Collection: Storm debris contractors are currently collecting residential roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Additionally, please do not place debris on or near fire hydrants.

Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Contractors: Contractors wishing to do business within the City of Lake Charles and/or Calcasieu Parish as asked to register with Calcasieu Parish by calling 721-3800. A satellite registration office has been set up at Prien Lake Park as well.

Contacting the City of Lake Charles: The Mayor’s Action Line is once again operational and accepting calls regarding pressing City issues. Residents may call 491-1346, Monday through Friday, between the hours of 8 a.m. and 4:30 p.m. to speak with City personnel. You can also get the latest updates by checking our website, www.cityoflakecharles.com, or following us at www.facebook.com/LakeCharlesLouisiana.

The boil water advisory issued by the City of Lake Charles Water Division for its service areas inside the City of Lake Charles has been lifted as of 12 p.m. on Monday, September 21, 2020.

The City of Lake Charles is currently monitoring Tropical Storm Beta as Hurricane Laura clean-up efforts continue.

At this time the National Weather Service is predicting heavy rainfall, five to 15 inches, beginning tomorrow, Sunday, September 20, and continuing through Wednesday, September 23.

The Calcasieu Parish Police Jury will have sandbag locations, with one being established in Lake Charles, at the Ward 3 Recreation Center (3210 Power Center Parkway). Hours are 10 a.m. – 7 p.m., tomorrow, September 20, and from 7 a.m. – 7 p.m. during the week. Sand bags are limited to 20 per resident and residents must bring their own shovel.

Debris removal contractors continue to work Citywide, with multiple trucks working simultaneously. As clean-up operations continue and with the threat of heavy rainfall, please do not place debris in or near drainage catch basins or in open ditches. Also, please do not blow lawn debris/grass clippings into the roadway as this can also make its way into the City’s drainage laterals.

If you see debris blocking a drainage catch basin and can safely remove it, please do so. Otherwise, please call 491-1346 or email mayorsactionline@cityoflc.us to report it.

Stay tuned to www.cityoflakecharles.com and www.facebook.com/LakeCharlesLouisiana for the latest updates on the City of Lake Charles.

The City of Lake Charles provides the following update for today, Friday, September 18, 2020.

New for Today:

City Hall and Other City Services: On Monday, September 21, 2020, Lake Charles City Hall, will reopen with normal business hours, from 8 a.m. to 4:30 pm. Some services will remain limited as clean-up and recovery operations continue.

Transit services will remain suspended until further notice and Recycling Centers as well as the roving Green Recycling Truck will also remain closed at this time.

All City of Lake Charles Recreation Facilities, including City parks, playgrounds, recreation centers and the I-10 North Beach, are closed to the public as damage assessments are still underway.

Mallard Cove Golf Course, 1911 Historic City Hall, Central School, the Lake Charles Civic Center and the Public Works Administration Building all will also remain closed.

The Water Billing Office will open in a temporary new location inside the City of Lake Charles Transit Building located at 1155 Ryan Street. The hours of operation will be 8 a.m. to 4:30 p.m.

The Lake Charles Police Annex, where police reports are typically obtained from, was heavily damaged by Hurricane Laura, and will remained closed until further notice. All requests for reports should be directed to Lake Charles Police Headquarters by calling 491-1311.

In Case You Missed It:

Special Meeting of the Lake Charles City Council: The regular meeting of the Lake Charles City Council, originally scheduled for today, Wednesday, September 16, will not take place as originally scheduled due to Hurricane Laura. The City Council will now convene in a special meeting on Wednesday, September 23, at 5:30 p.m. in the City Council Chambers at Lake Charles City Hall, 326 Pujo St.

Trash/Garbage: The City has resumed its normal collection routes for household waste only. If a resident’s garbage is not collected on their scheduled day, they should call 491-1346. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1346.

Due to debris piles and low limbs, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles, low-hanging limbs and power lines.

City of Lake Charles residents can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting residential roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Additionally, please do not place debris on or near fire hydrants.

Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Water and Wastewater Service: Residents are asked at this time not to run sprinkler systems or perform tasks such as watering their lawns. City of Lake Charles Water Division customers remain under a boil water advisory until further notice as water plants are running on generator power.

The City of Lake Charlese reminds contractors that hooking into the City’s fire hydrants for water is not permissible.

City Wastewater Plants are currently operational and generator power is being used to power more than 140 sewer lift stations Citywide. The City of Lake Charles is asking residents not to turn off these generators during the overnight hours. We apologize for the inconvenience of the noise some of them make, but they are essential to the operation of our lift stations at this time. Turning them off could cause significant damage to the stations and negatively affect wastewater operations.

Crews are actively working to repair water leaks and broken lines on the City’s water lines into private property. If a resident is returning home and finds they do not have water or finds a notice that their water has been shut off at the meter, should consult with a plumber to check for issues on the resident’s line. Once these repairs are made, the contracted plumber can turn the water back on at the water meter for the resident.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1346 between the hours of 8 a.m. – 4:30 p.m.

Drainage: As clean-up operations continue, please do not place debris in or near drainage catch basins or in open ditches. Also, please do not blow lawn debris/grass clippings into the roadway as this can also make its way into the City’s drainage laterals. If you see debris blocking a drainage catch basin and can safely remove it, please do so. Otherwise, please call 491-1346 to report it.

Mayor’s Action Line: The Mayor’s Action Line is once again operational and accepting calls regarding pressing City issues. Residents may call 491-1346, Monday through Friday, between the hours of 8 a.m. and 4:30 p.m. to speak with City personnel.

Burn Ban: A burn ban remains in effect for Calcasieu and Cameron Parishes by order of the Louisiana Office of State Fire Marshal. The ban went into effect at 8 a.m., Monday, August 31, and will remain in effect until further notice.

Restoration of Electricity: As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home.

If you see downed power lines, do not touch them. Call 1-800-Entergy to report the locations of the lines. Entergy customers are also encouraged to visit www.entergy.com/hurricanelaura/ for the latest on the company’s restoration efforts, for helpful information on electrical repairs at your home and for important information on what you need to do in order to make sure your home or business is ready to receive power.

Traffic Safety: Lake Charles Police are asking for the public’s assistance in limiting travel on City streets to essential business only at this time due to the large number of utilities, debris removal and other contractors performing recovery and clean-up operations in the City. All intersections should be treated as 4-way stops. Motorists are urged to use extreme caution when traveling through the city and to proceed with reduced speeds.

Price Gouging: Once a state of emergency is declared, a ban on price-gouging takes effect. If you suspect price gouging, to Attorney General Jeff Landry’s Consumer Protection Section by calling 800-351-4889. When calling, be sure to include the name and address of the merchant as well as the price and receipt of the item or service.

Hiring a Contractor: Residents are urged to use caution when hiring contractor for services. Before securing services, be sure to check the businesses profile at www.BBB.org. Ask for references and ask for multiple quotes. Request proof of licensure and liability insurance and never pay in full up front. Get all quotes in writing and stagger your payments so your final payment is not due until the work is complete. If you suspect fraudulent activity on the part of a contractor or other vendor, contact the Better Business Bureau of Southwest Louisiana at 337-478-6253 or call the National Disaster Fraud Hotline at 866-720-5721.

Contacting the City of Lake Charles: For urgent needs such as reporting water leaks, broken lines, sewage issues, debris in the roadway, etc., residents are asked to call 491-1442. This call center is staffed seven days a week, from 8 a.m. – 5 p.m. Additionally, as mentioned above, the Mayor’s Action Line can also be reached by calling 491-1346. Residents who are able to do so, should also stay tuned to www.cityoflakecharles.com and www.facebook.com/LakeCharlesLouisiana for important updates as they become available.

The City of Lake Charles provides the following update for today, Wednesday, September 16, 2020.

New for Today:

Public Hearing: A public hearing will be held at 5:30 p.m., today, Wednesday, September 16, 2020, in the City Council Chambers at Lake Charles City Hall, 326 Pujo St. The purpose of the hearing is to review the proposed budget for the City of Lake Charles for fiscal year 2020-2021.

Recreation Facilities: At this time all City of Lake Charles Recreation Facilities, including City parks, playgrounds, recreation centers and the I-10 North Beach, are closed to the public as Hurricane Laura damage assessments are still underway.

Trash/Garbage: The City has resumed its normal collection routes for household waste only. If a resident’s garbage is not collected on their scheduled day, they should call 491-1442. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442.

City of Lake Charles residents can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting residential roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

In Case You Missed It:

The City of Lake Charlese reminds contractors that hooking into the City’s fire hydrants for water is not permissible.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Online bill payment for water service is now available. Water bill payments can also be mailed to P.O. Box 1727, Lake Charles, LA 70602. Late fees are not being assessed at this time.

Restoration of Electricity: As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home.

Fire and Police Reports: If you need to obtain a fire or police report of any kind from the Lake Charles Fire or Police Departments, call 491-1442 between the hours of 8 a.m. and 5 p.m. to make this request. Lake Charles Fire and Police Departments will begin processing these requests as soon as possible.

The City of Lake Charles provides the following update for today, Monday, September 14, 2020.

New for Today:

Water and Wastewater Service: Residents are asked at this time not to run sprinkler systems or perform tasks such as watering their lawns. City of Lake Charles Water Division customers remain under a boil water advisory until further notice as water plants are running on generator power.

The City of Lake Charles reminds everyone that hooking into the City’s fire hydrants for water is not permissible.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Online bill payment for water service is now available. Water bill payments can also be mailed to P.O. Box 1727, Lake Charles, LA 70602. Late fees are not being assessed at this time.

Public Hearing: A public hearing will be held by the Lake Charles City Council at 5:30 p.m. on Wednesday, September 16, 2020 in the City Council Chambers at Lake Charles City Hall, 326 Pujo St. The purpose of the hearing is to review the proposed budget for the City of Lake Charles for fiscal year 2020-2021.

Medical Care: For emergent medical care, area hospitals are operational. Both locations, 1905 Country Club Road and 2400 Ryan Street, of Lake Charles Urgent Care are open for non-emergent medical care. Clinic hours for both locations are Monday-Friday, 8 a.m. – 4 p.m. and Saturday and Sunday, 9 a.m. – 5 p.m. Fast Pace Health Urgent Care is also open at both Lake Charles locations (2900 Gerstner Memorial Drive and 2640 Country Club Road). Clinic hours for both locations are 9 a.m. – 5 p.m. seven days a week. Imperial Health Urgent Care, 4201 Nelson Road, has also re-opened and Imperial Health has established a call center for patients of their clinics. The Patient Call Center number is 337-433-8400.

In Case You Missed It:

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. Residents wishing to return home to the City of Lake Charles are reminded that they must be self-sufficient. Electrical service remains unavailable for many and there is still a boil water advisory in place.

Trash/Garbage: The City has resumed its normal collection routes for household waste only. Due to debris piles and low limbs, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles, low-hanging limbs and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442. If a resident’s garbage is not collected on their scheduled day, they should call 491-1442.

City of Lake Charles residents can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting residential roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Restoration of Electricity: As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home.

Burn Ban: There is currently a parish-wide burn ban in place per the Louisiana Office of State Fire Marshal in effect as of 8 a.m. today, Monday, August 31. It will remain in effect until further notice.

Connect: The Louisiana Department of Children and Family Services has launched “Connect,” a way for families to locate loved ones who evacuated from Hurricane Laura to state-provided hotel rooms. The number to call is 225-342-2727 or families can fill out a form online by visiting http://www.dcfs.louisiana.gov/form/dcfs-connect.

The City of Lake Charles provides the following update for today, Friday, September 11, 2020.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. The Calcasieu Parish Police Jury lifted the mandatory evacuation, effective 4 p.m. today, Friday, September 11, 2020.

Residents wishing to return to the City of Lake Charles must understand that electrical service remain limited in much of the City and a boil water advisory remains in place. Residents wishing to return must be prepared to be self-sufficient and, if returning, it is recommended that you look at your property, handle any temporary needs on the property and be prepared to return to evacuation until services are more fully restored. It is recommended strongly that residents consider not checking out of the hotel where they are staying.

Water and Wastewater Service: City of Lake Charles Water Division customers remain under a boil water advisory until further notice as water plants are running on generator power. Residents are still being asked to conserve water and use only for essential tasks.

City Wastewater Plants are currently operational and generator power is being used to bring 140 lift stations back online Citywide. Additionally, pump trucks are assisting with these efforts throughout the City.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Online bill payment for water service is now available. Water bill payments can also be mailed to P.O. Box 1727, Lake Charles, LA 70602. Late fees are not being assessed at this time.

Trash/Garbage: The City has resumed its normal collection routes. These are garbage routes for household waste only. Due to debris piles and low limbs, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles, low-hanging limbs and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442. If a resident’s garbage is not collected on their scheduled date, they should call 491-1442.

City of Lake Charles residents can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting residential roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Restoration of Electricity: As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home.

Medical Care: For emergent medical care, area hospitals are operational with limited capacities. Both locations, 1905 Country Club Road and 2400 Ryan Street, of Lake Charles Urgent Care is open for non-emergent medical care. Clinic hours for both locations are Monday-Friday, 8 a.m. – 4 p.m. and Saturday and Sunday, 9 a.m. – 5 p.m.

The City of Lake Charles provides the following update for today, Thursday, September 10, 2020.

Permitting: Employees with the City of Lake Charles Permitting Center are now processing permit requests through www.mypermitnow.org. Staff members are also available to answer questions by phone at 491-1294. City Hall remains closed to the public at this time.

Water and Wastewater Service: City of Lake Charles Water Division customers remain under a boil water advisory until further notice. Residents are still being asked to conserve water and use only for essential tasks.

Crews are actively working to repair water leaks and broken lines on the City’s water lines into private property. If a resident is returning home and finds they do not have water, they should consult with a plumber to check for issues on the resident’s line. Once these repairs are made, the contracted plumber can turn the water back on at the water meter for the resident.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Online bill payment for water service remains unavailable at this time. Water bill payments can be mailed to P.O. Box 1727, Lake Charles, LA 70602. Late fees are not being assessed at this time.

City of Lake Charles residents can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting residential roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Restoration of Electricity: As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. A parish-wide mandatory evacuation also remains in effect at this time.

The City of Lake Charles provides the following update for today, Wednesday, September 9, 2020.

City Parks and Playgrounds: Due to ongoing damage assessments, all City of Lake Charles parks and playgrounds remain closed until further notice. This includes recreation centers, outdoor picnic areas, walking trails and play structures within the parks.

City of Lake Charles residents can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway, ditches or in front of City drains and/or catch basins. Contractors cannot come onto private property to collect debris. It is extremely important that residents separate debris as described below to help expedite the pick-up process.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Online bill payment for water service remains unavailable at this time. Water bill payments can be mailed to P.O. Box 1727, Lake Charles, LA 70602. Late fees are not being assessed at this time.

Restoration of Electricity: As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. A parish-wide mandatory evacuation also remains in effect at this time.

The City of Lake Charles provides the following update for today, Tuesday, September 8, 2020.

Trash/Garbage: The City has resumed its normal collection routes. Due to debris piles and low limbs, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles, low-hanging limbs and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442.

Citizens can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Storm debris contractors are currently collecting roadside debris. Residents should place debris as close to the roadside as possible without placing it in the roadway or ditches. Contractors cannot come onto private property to collect debris.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

City Wastewater Plants are currently operational and generator power is being used to bring 140 lift stations back online Citywide. Additionally, more than 60 pump trucks are assisting with these efforts throughout the City.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. A parish-wide mandatory evacuation also remains in effect at this time.

Contractors: Contractors wishing to do business within the City of Lake Charles and/or Calcasieu Parish as asked to register with Calcasieu Parish by calling 721-3800.

Contacting the City of Lake Charles: For urgent needs such as reporting water leaks, broken lines, sewage issues, debris in the roadway, etc., residents are asked to call 491-1442. This call center is manned seven days a week, from 8 a.m. – 5 p.m. Residents who are able to do so, should also stay tuned to www.cityoflakecharles.com and www.facebook.com/LakeCharlesLouisiana for important updates as they become available.

The City of Lake Charles provides the following update for today, Monday, September 7, 2020.

Trash/Garbage: The City has resumed its normal collection routes. Due to debris piles and low limbs/power lines, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles, low-hanging limbs and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442.

Citizens can still drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. A parish-wide mandatory evacuation also remains in effect at this time.

Traffic Safety: All intersections should be treated as 4-way stops. Motorists are urged to use extreme caution when traveling through the city and to proceed with reduced speeds as there are still downed power lines as well as a number of crews in the roadways working on recovery efforts.

Contractors: Contractors wishing to do business within the City of Lake Charles and/or Calcasieu Parish as asked to register with Calcasieu Parish by calling 721-3800.

Contacting the City of Lake Charles: For urgent needs such as reporting water leaks, broken lines, sewage issues, debris in the roadway, etc., residents are asked to call 491-1442. This call center is manned seven days a week, from 8 a.m. – 5 p.m. Residents who are able to do so, should also stay tuned to www.cityoflakecharles.com and www.facebook.com/LakeCharlesLouisiana for important updates as they become available.

The City of Lake Charles provides the following update for today, Saturday, September 5.

Citizens are asked to report water leaks, broken water lines or sewage issues by calling 491-1442 between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Trash/Garbage: Citizens can drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

The City will resume its normal collection routes on Monday, September 7, however, due to debris piles and low limbs, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442 to be placed on a replacement request list.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. A parish-wide mandatory evacuation also remains in effect at this time.

Medical Care: For emergent medical care, area emergency rooms are operational with limited capacities. Both locations, 1905 Country Club Road and 2400 Ryan Street, of Lake Charles Urgent Care is open for non-emergent medical care. Clinic hours for both locations are Monday-Friday, 8 a.m. – 4 p.m. and Saturday and Sunday, 9 a.m. – 5 p.m. The Ryan Street location of Lake Charles Urgent Care is closed today, September 5, and tomorrow September 6, as utilities contractors are working in the area, limiting access to the property.

Burn Ban: There is currently a parish-wide burn ban in place until further notice per the Louisiana Office of State Fire Marshal.

Contractors: Contractors wishing to do business within the City of Lake Charles and/or Calcasieu Parish as asked to register with Calcasieu Parish by calling 721-3800.

Contacting the City of Lake Charles: For urgent needs such as reporting water leaks, broken lines, sewage issues, debris in the roadway, etc., residents are asked to call 491-1442. This call center is manned seven days a week, from 8 a.m. – 5 p.m. Residents who are able to do so, should also stay tuned to www.cityoflakecharles.com and www.facebook.com/LakeCharlesLouisiana for important updates as they become available.

The City of Lake Charles provides the following update for today, Friday, September 4, 2020.

Water and Wastewater Service: Water pressure continues to be restored throughout the City, but we continue to ask citizens to conserve water and use it only to complete essential tasks. A boil water advisory remains in place until further notice.

City Wastewater Plants are currently operational and generator power is being used to bring 140 lift stations back online Citywide. Additionally, more than 50 pump trucks are assisting with these efforts throughout the City.

If you see a water leak, broken line or sewage issue, we ask that you call 491-1442 and report it between the hours of 8 a.m. – 5 p.m. This call center is operational seven days a week.

Trash/Garbage: Citizens can drop off spoiled goods and household waste at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

The City anticipates resuming its normal collection routes on Monday, September 7, however, due to debris piles and low limbs, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442 to be placed on a replacement request list.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect. A parish-wide mandatory evacuation also remains in effect at this time.

Contacting the City of Lake Charles: For urgent needs such as reporting water leaks, broken lines, sewage issues, debris in the roadway, etc., residents are asked to call 491-1442. This call center is manned seven days a week, from 8 a.m. – 5 p.m. Residents who are able to do so, should also stay tuned to www.cityoflakecharles.com and www.facebook.com/LakeCharlesLouisiana for important updates as they become available.

The City of Lake Charles provides the following update for today, Thursday, September 3, 2020.

Trash/Garbage: Citizens can drop off spoiled goods from their refrigerators and freezers at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Please note these sites are only accepting spoiled goods for today, Thursday, September 3. The National Guard will be assisting with this effort.

Beginning tomorrow, Friday, September 4, residents who are able to do so, can also bring their curbside trash receptacles to one of the locations above for dumping. Please note this is for household cart contents only. Storm debris and white goods, such as refrigerators and freezers, are being collected separately by contractors as noted below.

Contractors have started roadside debris collection as of today, September 3. Residents should place debris as close to the roadside as possible without placing it in the roadway or ditches. Contractors cannot come onto private property to collect debris.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Water Service: As water pressure continues to rise throughout the City, we continue to ask citizens to conserve water and use it only to complete essential tasks. A boil water advisory remains in place until further notice. If you see a water leak or broken line, we ask that you call 491-1442 and report it between the hours of 8 a.m. – 5 p.m.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect.

The City of Lake Charles provides the following update for today, Wednesday, September 2, 2020.

Trash/Garbage: As of today, citizens can drop off spoiled goods from their refrigerators and freezers at the following locations between the hours of 9 a.m. and 3 p.m.

Grace & Medora Park: 2720 Medora Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Please note these sites are only accepting spoiled goods. The National Guard will be assisting with this effort.

The City anticipates resuming its normal collection routes on Monday, September 7.

Contractors are expected to begin the process of roadside debris collection by the end of the week. Residents should place debris as close to the roadside as possible without placing it in the roadway or ditches. Contractors cannot come onto private property to collect debris.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect.

The City of Lake Charles provides the following update for today, Tuesday, September 1, 2020.

Trash/Garbage: Beginning tomorrow, Wednesday, September 2, citizens will be able to drop off spoiled goods from their refrigerators and freezers at the following locations between the hours of 9 a.m. and 3 p.m.

Cpl Donald Ray Stevens Recreation Center: 1619 Cessford Street
Henry Heights Recreation Center: 801 East School Street
Weaver Park Ballfields: 4436 Weaver Road

Please note these sites will only accept spoiled goods. The National Guard will be assisting with this effort.

The City anticipates resuming its normal collection routes on Monday, September 7.

Debris removal contractors will make multiple passes throughout the City in the coming weeks.

Water Service: As water pressure continues to rise throughout the City, we are asking citizens to conserve water and use it only to complete essential tasks. A boil water advisory remains in place until further notice. If you see a water leak or broken line, we ask that you call 491-1442 and report it between the hours of 8 a.m. – 5 p.m.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect.

The City of Lake Charles provides the following update for today, Monday, August 31.

Curfew: A parish-wide dusk until dawn (7 p.m. until 6 a.m.) curfew remains in effect.

The City of Lake Charles Water Division is issuing a systemwide precautionary boil water advisory beginning at 6 p.m. tomorrow, Wednesday, August 26, 2020.

The boil advisory is being issued as precaution ahead anticipated impacts from Hurricane Laura and will continue until further notice. The City of Lake Charles will notify the public via news release once the boil advisory has been rescinded.

The City of Lake Charles Transit System will be operating today only from now until 8 p.m. to transport citizens wishing to evacuate. Citizens wishing to take advantage of this service should go to any City of Lake Charles bus stop during the times listed above. Social distancing and mask wearing is being enforced on the buses.

Citizens wishing to evacuate by this means, but who do not need transportation to Burton Coliseum, can drive their own vehicle to the complex as well. Upon arrival they will also board the buses provided by the State.

Local officials will keep track of where citizens are transported for sheltering.

Utilization of this service is highly encouraged for citizens wishing to evacuate but who may not have the means to do so on their own.

For the latest updates on City services, visit www.cityoflakecharles.com or www.facebook.com/LakeCharlesLouisiana.

The City of Lake Charles continues to monitor Tropical Storm Laura. All City facilities, including City Hall, Historic City Hall, Central School and Public Works Administration Building will be closed on Tuesday, August 25 and Wednesday, August 26. All City recreation facilities, the Lake Charles Civic Center and I-10 North Beach remain closed due to COVID-19 restrictions.

Upon further review of tomorrow’s forecast, and in order to help with debris management ahead of the storm, trash and garbage routes will run as usual on Tuesday, August 25. Recycling Centers and the Roving Green Recycling Truck will not be operational on Tuesday, August 25, and Wednesday, August 26.

City Transit services will be suspended on Tuesday, August 25 and Wednesday, August 26.

The City Council Agenda Meeting and Public Hearing regarding the Fiscal Year 2020-2021 Budget for the City of Lake Charles, scheduled to take place tomorrow, August 25, 2020, are cancelled. The Public Hearing will take place on Wednesday, September 2, 2020 at 5:30 p.m. in the City Council Chambers in conjunction with the regularly scheduled meeting of the Council.

Public safety and other essential personnel will continue to operate.

City officials do advise residents to bring their trashcans back in and secure them after they are emptied and to pick up any loose items in their yards.

For the latest updates on City services, visit www.cityoflakecharles.com or www.facebook.com/LakeCharlesLouisiana.

The City of Lake Charles, Louisiana

Hurricane Delta/Laura Information

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