Water Billing

The City of Lake Charles Water Division includes approximately 416 miles of water mains, 2,200 fire hydrants and provides service to approximately 29,000 households and businesses.  It is our goal to provide all our customers with clean, safe drinking water at a reasonable rate.

The State of Louisiana has increased their Safe Drinking Water Fee to $1.00 per month effective January 1, 2017.  The City of Lake Charles is responsible for collecting and remitting this fee to the state.  Each customer will see an increase of .73 cents per month on their water bill.  This fee is reflected on your water bill under the clean water fee.

Satisfaction is very important to our customers. As our customer we want you to fully understand the efforts we make to assure that your water is safe to drink. We are committed to ensuring the quality of your drinking water and it's compliance with government standards.
 
Our number one priority is providing our customers with a safe, reliable, and affordable supply of drinking water that can be used with confidence. We are proud to report that the water provided by the City of Lake Charles Water Division meets or exceeds established water quality standards.

Call (337) 491-1598 to report water quality problems. (rusty water, bad smell or taste, etc.)  A Consumer Confidence Report is published every July for our customers.

 
To download a printable copy of the Service Application click here:  Service Application

To download a printable copy of the Customer Release Form click here:  Customer Release Form

To download a printable copy of the automated bank draft form click here: Bank Draft Form

 
For information about all of the Water Division operations and facilities and also to view the most recent water quality report, please refer to the Department of Public Works Water Division home page.

Contact Us


326 Pujo St
Charles, LA 70601
Get Directions

  • Phone: (337) 491-1307
  • Fax: (337) 491-1408
  • Staff Directory
  • Office Hours:
    8:00am-4:30pm

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